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Training Dates for 2010Quick links:CHFV TrainingNEGOTIATION SKILLS TRAINING
Negotiation is something that we do all the time, both in and out of the work environment. This session takes participants through the phases of any negotiation and explores each phase. It also covers different negotiation styles and examines how to employ an appropriate style for the situation. Improved negotiation skills will produce better outcomes in terms of productivity and personal satisfaction.
Date : Wednesday 29 Sept 2010 Cost : $99 (GST inclusive)
4 HOUR WORKSHOP ON MANAGING DIFFICULT TELEPHONE CALLS
Aims
Date: Tues 28th Sept 2010
Time: 9.30 am – 1:30pm (morning tea provided)
Venue: Level 8, 128 Exhibition St, Melbourne 3000
Presenter: David Cherry - Clinical Psychologist and Training Consultant
Cost: $165 inclusive GST
Please click here for course outline Click here for Registration and tax invoice form.
The Occasional Counsellor workshop
Aims
Date: Wed 20 Oct 2010
Time: 9.30 am – 1:30pm (morning tea provided)
Venue: Level 8, 128 Exhibition St, Melbourne 3000
Presenter: David Cherry - Clinical Psychologist and Training Consultant
Cost: $165 inclusive GST
Please click here for thecourse outline
Click here for Registration and tax invoice form.
Handle with Care - Managing Violent and Potentially Violent Situations for Frontline Staff (this course is now fully booked- the next one will be in November)
Aims
Date: 30 November 2010 Time: 9.30 am – 1:30pm (morning tea provided) Venue: Level 8, 128 Exhibition St, Melbourne 3000 Presenter: David Cherry - Clinical Psychologist and Training Consultant Cost: $165 inclusive GST
*** Book early as places are limited! To RSVP please reply to this email. PS: This is a different training from the Conflict Resolution Training that we run in May 2010. For those who have attended the Conflict Resolution Training we would highly encourage you to also attend this one
The below training will be run in second half of 2010. Date and cost will be updated in May 2010PRESENTATION AND COMMUNICATION SKILLS
Communicating and presenting effectively is one of the skills that staff and management struggle with more than any other. Surveys consistently identify public speaking as the greatest common fear. This impedes the ability of an organisation to reach high levels of performance. Poor communication can damage morale, waste time and produce ineffective results. This course help people to realise that communication does not end having said something, rather it ends when the recipient understands the message and intent. Participants learn to appreciate the ‘audience’ and develop the flexibility in style and manner to present the message in their ‘language.
Date : TBC
Time: 9.30am – 12:30pm (morning tea provided)
Venue: Level 8, 128 Exhibition St, Melbourne 3000
Cost: $99 (members) inclusive GST FINANCIAL MANAGEMENT FOR NON FINANCE PEOPLE
A must for board or COM members and managers
The content of the workshop explains accounting concepts in plain English and demonstrates financial management and reporting in practical examples which are relevant to CHO managers and administrators. The content is supplemented by printed manuals. As well as clear explanations of the content, the manuals contain exercises that are undertaken during the workshop, a glossary of terms, and a reference list of resources for participants to use following the workshop.
Why is it important to do this training? Board members have a fiduciary duty which makes each individual member of a board responsible for financial decisions
Previous participants say that this training has empowered them in their roles as decision makers, and has taken the mystery out of financial management.
Please note that this training is NOT for accountants or finance officers.
Date Oct 2010 (TBA) Cost $330 (GST inc.). Includes lunch
Click here to download registration form
This training is proudly sponsored by CONFLICT RESOLUTION TRAININGWe are often involved in resolving customer and staff issues particularly around complaints and misunderstandings as apart of our workplace. These behaviours are often complicated and this is commonly exacerbated by heightened emotions and difficult behaviours. They can be very tricky situations to resolve satisfactorily. And not everyone knows how to manage them effectively. This half day session explores:
Date : TBA Venue: Level 8, 128 Exhibition St, Melbourne 3000 Cost: $99 per forum. GST inclusive Who is this course for?
INTRODUCTION TO COMMUNITY HOUSING
A must for all new workers!
This one day course provides an overview for new workers on the scope, role and operation of the community housing sector.
It is aimed at ALL new workers in the sector. It looks at the history of community housing, gives a brief introduction to tenancy law, a working knowledge of the Residential Tenancy Act 1997 and amendments, an overview of sector reform, some of the jargon in the sector as well as meeting other workers in the field.
Date : TBA (Dec 2010)
Cost: $ 99
CODA Advanced Training
‘There are known knowns. These are things we know that we know. There are known unknowns. That is to say, there are things that we now know we don’t know. But there are also unknown unknowns. These are things we do not know we don’t know.’ – Donald Rumsfeld
Well just like Donald, we don’t know what you don’t know about CODA! But we can find out so that we both know. This training day will be one where you can ask any questions you like about CODA and they will be answered and demonstrated to all. If you like, you can bring along any “real world” problems that we can resolve before your very eyes. (Just bring your “Data” directory along and a USB stick!) If you can’t think of anything, we’ll teach you anyway. If you have any topics that you would like us to cover, email me and I’ll draw up a list. Here are some suggested topics:
This is not a course for beginners!
Date: TBA (Dec 2010) Time: 9.30 am- 4:00 pm Venue: Training choice, Level 3, 455 Bourke St, Melbourne Cost: $310 (GST inclusive)
WRITING TO PERSUADE- how to make your words get your organisation noticed!
Writing is a critical part of organisational work. Whether it’s an internal memo, a Board paper, a letter to a Minister or a Memorandum of Understanding, chances are you’ve been asked to write it or could be asked. The practical “hands on” session will be led by an experienced policy professional-formerly of the Tenants Union and VCOSS and former public servant, now consultant, David Imber.
Structure:
Date : TBA Cost: $220 (GST inclusive) Presenter: David Imber CLICK HERE TO DOWNLOAD REGISTRATION FORM MEDIA AND COMMUNICATION TRAINING- getting your voice heard and promoting your organisation in the media
Housing is always in the media and understanding how to use the media to promote your view or to respond to others is a key skill for CHFV members. Yet dealing with the media can be scary and your efforts to gain media may not have been successful in the past. This practical session will focus on how the media works and how you can get the most out of it- whether you are aiming at the local paper or state-wide print, radio or television. The session will be led by an experienced media and policy professional- former Tenants Union, Australians for Affordable Housing and VCOSS spokesperson, now consultant, David Imber.
Structure:
Date : TBA Cost: $220 (GST inclusive) Presenter: David Imber Who is this course for?
CEO NETWORK
CHFV invites you to our first Network lunch for 2010. This Network Lunch will provide CEOs, Boards and Managers with the company of peers, an opportunity to discuss common issues for the purpose of mutual improvement and benefit as well as sharing ideas in a relaxed informal setting.
Our guest speakers are Stuart Thomas and Merrilee Robson
Stuart and Merrilee are in Australia at the invitation of the Department of Human Services and Common Equity Housing Limited. This would be a great opportunity for you to meet two of Canada’s senior community housing leaders with a wealth of experience in apartment construction, housing finance and international development
Stuart is a founding owner of Terra Housing Consultants - who have completed over 240 projects for a range of NFPs. He is a former Director and Treasurer CHFC and current Director of the Agency for Cooperative Housing. Merrilee is long term Program Manager for CHFC, founding President Trafalgar Housing Cooperative and board member of Tenants Rights Action Coalition.
Date: TBA (Nov 2010) Time: 12.30 pm to 2:30 pm (lunch provided) Venue: CHFV- Level 5, 128 Exhibition St, Melbourne Cost: $150 including lunch (registration form & invoice attached)
Numbers are strictly limited to 10 participants so please RSVP by email holly.mullaney@chfv.org.au
This forum is proudly sponsored by
DEVELOPING THE BOARD/MANAGEMENT PARTNERSHIP
One of the most important, complex and sometimes challenging roles of Boards of housing organisations and particularly the Chair is the management of the Board/CEO partnership. Similarly, the resourcing of the Board is often considered the most important role of a CEO. Many issues can arise in this complex series of relationships as individuals and organisations develop.
This seminar will provide an opportunity for the exploration of key issues and strategies with colleagues and will be led by a senior practitioner with 20 years experience, Joseph Connellan of MC Two Pty Ltd. It will also provide an opportunity to link with others in the industry.
Structure:
◊ Board members ◊ Chair ◊ CEO
Date : TBA Cost: $220 (GST inclusive) Presenter: Joseph Connellan Who is this course for?
Click here for registration and tax invoice
PLANNING MASTERCLASS
This workshop will introduce you to the planning system in Victoria and take you through the highs and heartache of succeeding with your planning application. Get both a theoretical and practical view of the system from our planning professionals.
TENANT PARTICIPATIONRegistered housing associations/providers are required by the Housing Act to achieve tenant satisfaction. A key element of this is tenant participation. Learn about:-
WOMEN EXITING PRISON
For details and to register for courses/seminars, please email holly.mullaney@chfv.org.au Other Training and EventsSwinburne University: 2009 Housing Courses intakeClick this link for more information: http://www.sisr.net/che/housing.html
Upcoming Residential Tenancies Forum being put on by VCAT . Click hereCross Cultural Awareness and Communication Training for the Community Services Sector
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