Training Dates for 2009
Quick links:
CHFV Training
BASIC INTRODUCTION TO CODA
- Creating and working with Clients
- Creating and working with Properties
- Creating and working with tenancies
- Waiting lists
- Reports & Exports
Date : 24 March
Time : 9.30am – 4:30pm (lunch provided)
Venue: Training Choice
Level 3, 455 Bourke St, Melbourne
Cost: $165 per forum. GST inclusive
INTRODUCTION TO COMMUNITY HOUSING
A must for all new workers!
This one day course provides an overview
for new workers on the scope, role and operation of the community
housing sector.
It is aimed at ALL new workers in the sector. It looks at the history of community housing, gives a brief introduction to tenancy law, a working knowledge of the Residential Tenancy Act 1997 and amendments, an overview of sector reform, some of the jargon in the sector as well as meeting other workers in the field.
Date : 30 March 2010
Time : 9.30 – 4:00pm (lunch provided)
Venue: Level 8, 128 Exhibition St, Melbourne 3000
Cost: $ 88
BULLYING AND HARASSMENT
What is Bullying and Harassment? What are the legal ramifications? What actions should organisations take to prevent it happening and how should you be dealing with it if it does happen in the workplace? This interactive workshop covers all these questions referencing the Worksafe Guidance Note, the development of appropriate policies and practical suggestions for dealing with incidents.
It is essential for organisations to understand and manage the potential for harassment and bullying not only from a legal perspective but also to manage the moral and productivity of the organisation. This is essential for all managers and leaders in modern organisations.
Date : 7 April 2010
Time : 9.30 am – 12:30pm (morning tea provided)
Venue: Level 8, 128 Exhibition St, Melbourne 3000
Cost: $88 per forum. GST inclusive
FINANCIAL MANAGEMENT FOR NON FINANCE PEOPLE
A must for board or COM members and managers
The content of the workshop explains accounting concepts in plain English and demonstrates financial management and reporting in practical examples which are relevant to CHO managers and administrators. The content is supplemented by printed manuals. As well as clear explanations of the content, the manuals contain exercises that are undertaken during the workshop, a glossary of terms, and a reference list of resources for participants to use following the workshop.
Why is it important to do this training?
Board members have a fiduciary duty which makes each individual member of a board responsible for financial decisions
Previous participants say that this training has empowered them in their roles as decision makers, and has taken the mystery out of financial management.
Please note that this training is NOT for accountants or finance officers.
Date 16 April 2010
Time 9:30am – 4:30pm
Venue CHFV, Level 8, 128 Exhibition St. Melb.
Cost $204 (GST inc.). Includes lunch
Book early as numbers are limited!
Click here to download registration form
PERSUASIVE WRITING
CONTENT/ TOPICS WILL BE UPDATED SOON
Date : 21 April 2010
Time : 9.30am – 12:30pm (morning tea provided)
Venue : Boardroom, Level 8, 128 Exhibition St. Melb.
Cost: $220 (GST inclusive)
Presenter: David Imber
MEDIA AND COMMUNICATION TRAINING- getting your voice heard and promoting your organisation in the media
Housing is always in the media and understanding how to use the media to promote your view or to respond to others is a key skill for CHFV members. Yet dealing with the media can be scary and your efforts to gain media may not have been successful in the past. This practical session will focus on how the media works and how you can get the most out of it- whether you are aiming at the local paper or state-wide print, radio or television. The session will be led by an experienced media and policy professional- former Tenants Union, Australians for Affordable Housing and VCOSS spokesperson, now consultant, David Imber.
Structure:
- Media Basics- role of the media, different types of media
- Dealing with the media- relationships and developing key messages
- The difference between pro active media- getting your good news or issues out there, and reactive media- dealing with inquires and negative stories
- Getting the media interested in your organization and your work
- Media and Government- using the media to engage in policy debates and getting coverage for openings/ events
- Tips and hints including what makes a good media release and news story
Date : 27 April 2010
Time : 9.30am – 1pm (morning tea provided)
Venue : Boardroom, Level 5, 128 Exhibition St. Melb.
Cost: $220 (GST inclusive)
Presenter: David Imber
Who is this course for?
- Policy workers
- Managers/ Tenancy Managers/ Development Managers
- Board members
- CEOs and Deputies
PRESENTATION AND COMMUNICATION SKILLS
Communicating and presenting effectively is one of the skills that staff and management struggle with more than any other. Surveys consistently identify public speaking as the greatest common fear. This impedes the ability of an organisation to reach high levels of performance. Poor communication can damage morale, waste time and produce ineffective results. This course help people to realise that communication does not end having said something, rather it ends when the recipient understands the message and intent. Participants learn to appreciate the ‘audience’ and develop the flexibility in style and manner to present the message in their ‘language.
Date : 5 May 2010
Time: 1.00pm – 4:30pm (afternoon tea provided)
Venue: Level 8, 128 Exhibition St, Melbourne 3000
Cost: $88 (members) inclusive GST
ADVOCACY TRAINING
CONTENT/ TOPICS WILL BE UPDATED SOON
Date : 18 May 2010
Time : 9.30am – 1pm (morning tea provided)
Venue : Boardroom, Level 5, 128 Exhibition St. Melb.
Cost: $220 (GST inclusive)
Presenter: David Imber
RTA REFRESHER FORUMS FOR EXPERIENCED TENANCY WORKERS
CHFV has received many requests from members to provide tenancy staff with refresher training on the RTA – through a survey of members we have identified a number of issues that tenancy workers in member organisations would like discussed.
The forums will provide an opportunity to address some of these issues and engage in discussion with our tenancy worker practitioners.
Each forum is aimed at experienced tenancy management staff who have a good working knowledge of the RTA and/ or have at a minimum completed the “CHFV half day Introduction to the RTA” and/or the Bendigo Institute of TAFE RTA Courses.
The sessions will be conducted by:
- Mark Smoljo – 25/5/2010 - Rooming House Issues under the RTA
- Dave Macrae – 8/6/2010 – Residential Tenancies Issues under the RTA
Time : 9.30am – 1pm (morning tea provided)
Venue : Boardroom, Level 8, 128 Exhibition St. Melb.
Cost: $88 (GST inclusive)
TIME MANAGEMENT
The modern area is characterized by a perception of busy-ness. Global communications have led to a proliferation of interruptions, mobile phones, email, fax, sms, not to mention old favourites like snail mail and staff interruptions and requests. All this in a time where productivity gains and doing ‘more with less’ are mantras. This can quickly lead to a sense of overwhelm and stress. This need not be the case, getting control of the paradox of modern life and finding the order and the calm in the swirl of work, family and leisure is the key to a productive and rewarding experience. This course provides tools and skills to make it happen.
Date : 31 May 2010
Time : 1.00pm – 4:30pm (afternoon tea provided)
Venue: Level 8, 128 Exhibition St, Melbourne 3000
Cost: $88 per forum. GST inclusive
PROPERTY AND ASSET MANAGEMENT
- Definitions
- Roles and Responsibilities
- Maintenance standards
- Dealing with the Office of Housing
- Maintenance categories – responsive, cyclical, upgrade, vacated, etc
- Dealing with contractors
- Asset planning
Date : 8 June 2010
Time : 1.30pm – 4:30pm (afternoon tea provided)
Venue: Level 8, 128 Exhibition St, Melbourne 3000
Cost: $88 per forum. GST inclusive
SELF LEADERSHIP TRAINING
Transformational leadership has at its core a focus on self evaluation, reflection and vision. This enables people to monitor and improve how they guide and influence the people around them. This course is appropriate at any organisational level and particularly for people focused on continuous improvement and building learning organisations.
The course helps participants to understand and maintain their focus on what keeps them motivated, personal responsibility and accountability. It brings to an organisation staff that are more creative, flexible and effective in their contribution to organisation. They can also create a positive vibe around them that influences their fellow team members towards development goals, higher achievements and improved results.
Date : 30 June 2010
Time: 9.30 am – 1:00pm (morning tea provided)
Venue: Level 8, 128 Exhibition St, Melbourne 3000
Cost: $88 (members) inclusive GST
CONFLICT RESOLUTION TRAINING
We are often involved in resolving customer and staff issues particularly around complaints and misunderstandings as apart of our workplace. These behaviours are often complicated and this is commonly exacerbated by heightened emotions and difficult behaviours. They can be very tricky situations to resolve satisfactorily. And not everyone knows how to manage them effectively. This half day session explores:
- Manage anger & conflict within yourself & others.
- Keep interactions constructive & avoiding defensive reactions.
- Communicating to maximise your persuasiveness.
Date : 6 July 2010
Time : 1.30pm – 4:30pm (afternoon tea provided)
Venue: Level 8, 128 Exhibition St, Melbourne 3000
Cost: $88 per forum. GST inclusive
Who is this course for?
- Anyone who has to provide difficult feedback
- Anyone who has sensitive discussions with staff, colleagues, friends or family
- Managers, team leaders, coordinators
- HR professionals
_________________________________________________________
The below training will be run in second half of 2010. Date and cost will be updated in May 2010
DEVELOPING THE BOARD/MANAGEMENT PARTNERSHIP
One of the most important, complex and sometimes challenging roles of Boards of housing organisations and particularly the Chair is the management of the Board/CEO partnership. Similarly, the resourcing of the Board is often considered the most important role of a CEO. Many issues can arise in this complex series of relationships as individuals and organisations develop.
This seminar will provide an opportunity for the exploration of key issues and strategies with colleagues and will be led by a senior practitioner with 20 years experience, Joseph Connellan of MC Two Pty Ltd. It will also provide an opportunity to link with others in the industry.
Structure:
- Purposes of NGO
- The Partnerships Roles
◊ Board members
◊ Chair
◊ CEO
- Challenges and Strategies
Date : TBA
Time : 1.30 pm– 5:00pm (morning tea provided)
Venue : Boardroom, Level 8, 128 Exhibition St. Melb.
Cost: $220 (GST inclusive)
Presenter: Joseph Connellan
Who is this course for?
- Board members
- CEOs and Deputies
Click here for registration and tax invoice
CHFV ORIENTATION TO INDUSTRY COURSE FOR NEW BOARD MEMBERS AND EXECUTIVES OF HOUSING ORGANISATION
Taking on a new Board or senior management role provides many challenges particularly when joining a new industry. This half day session will give new Board members and senior staff an overview of community and affordable housing in a small group setting. It will be led by a senior practitioner with 20 years experience, Joseph Connellan of MC Two Pty Ltd. It will also provide an opportunity to link with others who have recently joined the industry and introduce key Community Housing Federation of Victoria staff.
Structure:
- History
- Models
- Scale
- Key Industry Players
- Government Structure and key decision makers
- Challenges for the future.
Comments by previous participants:
“Very informative”
“I was impressed with the knowledge within the room”
“The small group model is excellent”
Date : TBA
Time : 9.00am – 12:30pm (morning tea provided)
Venue : Boardroom, Level 5, 128 Exhibition St. Melb.
Cost : $220 (GST inclusive)
Presenter: Joseph Connellan
Who is this course for?
- New Board members
- New Chief Financial Officers
- New Business Development Managers
- Other new senior managers/ executives
Book early as places for 10 participants only!
For booking, please email: holly.mullaney@chfv.org.au
Click here to download registration form
PLANNING MASTERCLASS
This workshop will introduce you to the planning system in Victoria and take you through the highs and heartache of succeeding with your planning application. Get both a theoretical and practical view of the system from our planning professionals.
Marcus Spiller would be great for the ‘intro’ part – for the other part we need a practicing (or recent) local government planner with a lot of experience
AN INTRODUCTION TO SOCIAL ENTERPRISE
Social enterprises deliver targeted social or community benefits using traditional business principles. They take a number of forms and deliver outcomes as diverse as employment for the disadvantaged, important goods and services or fundraising for other charitable activities and community projects.
TENANT PARTICIPATION
Registered housing associations/providers are required by the Housing Act to achieve tenant satisfaction. A key element of this is tenant participation. Learn about:-
- The regulation of tenant participation and the role of the Housing Registrar
- Tenant surveys
- Case studies of the tenant participation and engagement
FINANCIAL RISK MANAGEMENT
For those who have attended the Financial Management for non-finance people training or who have some finance/accountancy experience. Learn about the
- Types of risks typically faced by not-for profit organisations
- Strategies for addressing risk
- Dealing with a specific incident
Delivered by Matrix on Board
WOMEN EXITING PRISON
- Specific tenancy management
- Special needs
- Ensuring access to children
RTA REFRESHER FORUMS FOR EXPERIENCED TENANCY WORKERS ON BOTH ROOMING HOUSE ISSUES AND RESIDENTIAL TENANCY ISSUES
For details and to register for courses/seminars, please either ring Holly on 03 9654 6077 or
email holly.mullaney@chfv.org.au
Other Training and Events
Swinburne University: 2009 Housing Courses intake
Click this link for more information: http://www.sisr.net/che/housing.html
Upcoming Residential Tenancies Forum being put on by VCAT . Click here
Cross Cultural Awareness and Communication Training for the Community Services Sector
(North West & South East Regions)
Book now
Working effectively with people from culturally and linguistically diverse (CALD) backgrounds is paramount in the community services sector. There are an increasing number of people with disabilities from CALD backgrounds and Victoria has an aging CALD population.
Cultural awareness training can provide an insight into service barriers as well as improve communication and service quality. These short courses aim to provide participants with the awareness and communication skills to work effectively and sensitively with the CALD community.
Key Content Areas
- Awareness of diverse cultures and impact on communication and service provision
- Myths and misconceptions regarding diverse communities
- Barriers to service access
- Understanding culture and cultural sensitivity
- Language / dialect identification
- Communicating with people who have limited English
- Effective use of professional interpreters (on site / telephone)
Course Details
- Cost: $110.00 per person
Comprehensive Participant notes, language / dialect map, certificate of attendance, morning or afternoon tea
- Duration: 3 hours
South - Eastern Region
North West Region:
- Wednesday 12 August 2009; 1pm - 4pm
- Northcote Library Meeting Room,
32-38 Separation Street Northcote 3070
All participants will be provided with current resources and practical tips that can be used immediately.
Registration
Bookings can be made:
Further Information
If you would like further information about cultural forums or cross cultural training, please contact Josie Prioletti.
Telephone / Fax: (03) 9038 9292 Mobile: 0438 846 584
Email: josie@prioletticonsultants.com.au
Web: www.prioletticonsultants.com.au
Other Information
Training Needs Analysis
In February 2006 the Office of Housing undertook a training needs analysis for the Community Housing, Homelessness and Domestic Violence Sector. The analysis will be used to further develop Office of Housing training opportunities for the sector and to inform the up-coming tender of the DHS Training Calendar.
Click here to download the Training Needs Analysis. (750kb)
DHS Training Reimbursement Policy and Forms
In some circumstances there are reimbursements available for agency staff attending DHS training courses. Regional agencies that are more than 100 km from the training venue and those that provide crisis services may be eligible for reimbursements for time, meals, accommodation or travel.
Please find attached for downloading, the reimbursement policy and associated forms.
Click here for the Reimbursement Policy (40kb)
Click here for the Claim Form (44kb)
Click here for the Relief Staff Verification Form (38kb)
Click here for the Vehicle Log (43kb)
For more information about the DHS Training Reimbursement Policy - please contact:
Lee-Ann Anderson
Office of Housing
Service Improvement Team
Workforce Development
Level 24, 50 Lonsdale St
Melbourne Vic 3000
Ph: (03) 9096 7421
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